A vending machine or smart cooler can be a great amenity, but the real difference is in the operator behind it. The right partner keeps your machines stocked, your tenants happy, and your workload low. The wrong one can mean empty shelves and complaints.
Here is what property and facility managers should look for when choosing a vending partner.
1. A True Full Service Model
Your goal is to add value, not create work. A good vending partner should handle:
- Machine placement and installation
- Product selection and pricing
- Regular restocking
- Cleaning and maintenance
- Technical support for card readers and payment issues
Ask how often they typically visit, how they decide restocking schedules, and what happens if a machine goes down.
2. Modern, Cashless Payments
Customers expect to pay with tap, phone, or chip, not dig for coins. Look for machines that accept:
- Contactless credit and debit cards
- Apple Pay and Google Pay
- EMV chip cards
In 2022, cashless payments already accounted for more than half of vending sales, and that share continues to grow.
If your location is used to modern point of sale, outdated coin-only machines will feel out of place.
3. Smart Technology and Remote Monitoring
Smart vending machines and coolers can report their own inventory levels and status. This is a major advantage for you and your tenants:
- Fewer empty shelves, because operators see low stock in real time
- Faster response to issues
- More accurate product mix, based on actual sales data
Ask if your operator uses remote monitoring or AI-based inventory tools and how often they review the data.
4. Flexible, Location Specific Product Mix
Every building is different. A warehouse, a Class A office, and a residential high-rise will not buy the same items. Your vending partner should:
- Start with a proven core mix
- Adjust based on what sells
- Offer a balance of classic snacks and healthier choices
- Be open to tenant feedback and requests
Many workplaces in are seeing higher demand for healthier eating options, so a partner that understands this shift can help you keep people satisfied.
5. Clear Terms
For many properties, vending is an amenity. Look for:
- Clear “free to you” placement terms
- No hidden service fees
- Reasonable contract length and easy renewal terms
6. Professionalism and Tenant Experience
The machines carry your building’s reputation. The operator should:
- Keep machines clean and well presented
- Rotate products before they expire
- Respond quickly to refund or product issues
- Provide clear contact information on the machine
You can also ask for references from similar properties in your area.
7. A Partner, Not Just a Vendor
The best vending relationships feel like a partnership. A strong operator will:
- Help you choose the right machine type and location
- Offer suggestions on product categories that fit your tenants
- Proactively propose improvements based on sales data
When you find a vending partner who combines modern smart technology, responsive service, and clear communication, you get an amenity that quietly makes your building more attractive to tenants and employees.